Your consultant went quiet. The deadline hasn't moved. We step in.
This engagement is for one situation: you are mid-audit, your consultant has become uncommunicative or has made it clear they do not understand the urgency, and you cannot afford to let the window close. We assess exactly where the engagement stands, triage what evidence exists and what is missing, re-establish the auditor relationship, and take over execution. The goal is a clean handoff with no lost ground.
I have completed multiple SOC 2 audits and seen what happens when an engagement drifts without oversight. Stalled is not the same as failed. The window to act is shorter than most organizations realize.
I've had organizations reach out after weeks of silence from their consultant (no status updates, no responses to auditor inquiries, nothing). By the time they called me, the auditor had already sent a follow-up they hadn't seen. In every case, the damage was recoverable. But each week of silence makes it harder.
We review everything: what has been submitted, what the auditor has flagged, where evidence collection stands, and what commitments have been made. You get an honest picture of where things are within the first engagement.
We identify what is salvageable, what needs to be rebuilt, and what is genuinely missing. Prioritized by audit impact so we close the highest-risk gaps first.
We re-establish communication with your external auditor, set realistic expectations for remaining deliverables, and get the engagement back on a documented timeline.
We take over day-to-day management of the audit engagement (evidence coordination, auditor responses, and final packaging) so your team is not left managing a process they were never equipped to run alone.
Most audits can be recovered. What determines the outcome is how quickly you act once you realize the engagement has stalled.
Once the audit is back on track, the path forward depends on where you are in the SOC 2 cycle.